Shipping Policy

Shipping Policy

At Adorn, we strive to deliver high-quality products to customers around the globe efficiently and securely. Please review our shipping policy for information about delivery times, costs, and regions we serve.

1. Regions We Ship To

We ship globally, including:

  • Australia
  • Canada
  • United States
  • United Kingdom
  • Europe
  • Asia-Pacific regions

If your country is not listed at checkout, please contact us at support@adorn.world to inquire about shipping availability.

2. Processing Times

Standard Orders: Orders are processed within 3–5 business days after payment confirmation.
Custom Orders: Custom-designed products (e.g., cabinetry or bespoke items) require additional processing time of 2–4 weeks before shipping, depending on the complexity of the order.

You will receive an email confirmation with tracking details once your order has been dispatched.

3. Delivery Times

Shipping times vary depending on your location and the type of product:

  • Australia and New Zealand: 15-20 business days
  • North America (US, Canada): 10–18 business days
  • Europe (UK, EU): 12–20 business days
  • Asia-Pacific: 5–10 business days
  • Rest of the World: 14–25 business days

Note: Delivery times are estimates and may vary due to customs clearance, local courier delays, or unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order.
- For bulky items (e.g., tiles, baths, and cabinetry), freight shipping rates will apply. The cost will be displayed during checkout.
- For smaller items, standard shipping rates are available.
- We offer free shipping on selected products or orders over a certain value (conditions apply and vary by region).

5. Freight Shipping for Bulky Items

Certain products, such as tiles, freestanding baths, and large cabinetry pieces, require freight shipping due to their size and weight.
- Freight shipping typically includes curbside delivery; inside delivery is not guaranteed unless pre-arranged.
- The buyer is responsible for ensuring someone is available to receive and inspect the goods upon delivery.

6. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs clearance fees imposed by your destination country.
These charges are the responsibility of the buyer and will not be covered by Adorn.
Please check with your local customs office for details on any potential charges before placing your order.

7. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and link to monitor your shipment.
- For bulky items shipped via freight, tracking updates may be provided by the shipping company directly.
- If you encounter any issues tracking your order, contact us at support@adorn.world.

8. Shipping Delays

While we aim to deliver your products within the estimated timeframe, delays may occur due to:

  • Customs clearance
  • Severe weather conditions
  • Global shipping disruptions (e.g., port closures or logistical backlogs)
We will notify you promptly if there are any delays with your shipment.

9. Receiving Your Order

We recommend inspecting your order immediately upon delivery.
If the item arrives damaged or defective:

  1. Take clear photographs of the damaged item and packaging.
  2. Notify us at support@adorn.world within 14 days of receipt.
  3. Provide details and supporting evidence, such as your order number and photos.

10. Shipping Restrictions

- We are unable to ship to PO Boxes or APO/FPO addresses for bulky or freight-shipped items.
- Some regions may have restrictions on specific products due to local regulations. Contact us if you are unsure about delivery to your location.

11. Questions?

For inquiries about shipping, delivery times, or freight options, feel free to reach out:
Email: Aaron@adorn.world
Phone: +17186189978