Refund and Returns Policy

Refund and Returns Policy

At Adorn, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our refund and returns policy below to understand your rights and responsibilities.

1. Eligibility for Returns and Refunds

You may request a refund or return under the following circumstances:

• Damaged or Defective Products: Items that arrive damaged or with manufacturing defects.
• Incorrect Items: Products that do not match the order specifications (e.g., incorrect size, color, or model).

Exceptions:

• Custom-made products, such as bespoke cabinetry or personalized items, are non-refundable unless defective.
• Items damaged due to improper installation are not eligible for returns.

2. Conditions for Returns

To qualify for a return or refund:

• The request must be made within 14 days of receiving the product.
• The product must be unused and in its original condition, including packaging, labels, and any accompanying documentation.
• Proof of purchase (e.g., order confirmation or invoice) must be provided.

3. How to File a Return or Refund Request

If you believe your item qualifies for a return or refund:

1. Contact Us: Email us at support@adorn.world with:
   • Your order number.
   • A description of the issue.
   • Photographic evidence of the damage or defect (if applicable).
2. Review Process:
   • Our team will review your claim within 5 business days.
   • We may request additional details or documentation to assess the issue.
3. Resolution:
   • Approved claims may result in a replacement, repair, or refund.
   • Refunds will be processed via the original payment method within 7 business days of approval.

4. Shipping Costs

• For approved returns due to damage or defects, Adorn will cover the cost of return shipping.
• For non-defective items, the buyer is responsible for return shipping costs.

5. Items Not Eligible for Returns or Refunds

• Custom-made products or items created to your specific design and measurements.
• Products damaged due to installation, improper handling, or misuse.
• Items purchased on final sale or marked as “non-returnable.”

6. General Information

• Adorn reserves the right to inspect returned items before issuing a refund.
• In cases where replacement is not feasible, store credit or alternative resolutions may be offered.
• Our policy complies with relevant consumer protection laws.

Need Help?

For questions or concerns about our Refund and Returns Policy, please contact us at:
Email: Aaron@adorn.world
Phone: +17 186189978

What This Policy Covers

This policy is specific to returns, refunds, and exchanges. For other inquiries, such as warranty claims, please refer to our Terms and Conditions page.