Privacy Policy

Effective Date: January 1st 2025

At Adorn, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

Name, email address, phone number, shipping/billing address, and payment information.
Information provided during order placement, account creation, or customer support inquiries.

1.2 Automatically Collected Information

IP address, browser type, device type, and operating system.
Pages viewed, time spent on the website, and other browsing behavior (via cookies and tracking technologies).

1.3 Third-Party Data

Information from payment processors (e.g., PayPal, Stripe).
Data from social media platforms (if you interact with us via social media).

2. How We Use Your Information

To process and fulfill your orders.
To provide customer support and respond to inquiries.
To send updates about your order, promotions, and newsletters (if opted-in).
To analyze website performance and improve user experience.
To comply with legal obligations and prevent fraudulent activities.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Necessary for website functionality (e.g., shopping cart and account access).
Analytical Cookies: Track website usage and performance (e.g., Google Analytics).
Marketing Cookies: Personalize ads and promotions.

Managing Cookies: You can disable cookies via your browser settings, but this may affect your experience on our website.

4. Sharing Your Information

We may share your information with:

Service Providers: Third parties that help us process payments, ship orders, and manage email communications (e.g., Stripe, DHL).
Analytics Providers: Tools like Google Analytics for performance insights.
Legal Authorities: If required by law or to protect our rights.

We do not sell or rent your personal information to third parties.

5. Your Rights

Depending on your location, you may have the following rights under GDPR or CCPA:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccuracies in your information.
Deletion: Request the deletion of your data (subject to legal obligations).
Opt-Out: Decline marketing emails or tracking technologies.

To exercise these rights, contact us at Aaron@adorn.world.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this policy.
Comply with legal and regulatory requirements.
Resolve disputes and enforce our agreements.

7. Data Security

We implement industry-standard measures to protect your information, including encryption, secure servers, and restricted access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

As a Hong Kong-based business serving global customers, your data may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable data protection laws.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our website constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: Aaron@adorn.world
Phone: +17 186189978
Address: Room 704, 7/F, Tower A, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Hong Kong